2020. 2. 8. 15:17ㆍ카테고리 없음
This article is for informational purposes only and no longer being updated by Seagate. Software Installation for GoFlex, FreeAgent, or OneTouch does not start automatically in Windows. This article will discuss what you can do if the software installation doesn’t automatically start when you connect your drive for the first time in Windows. If you have a FreeAgent GoFlex or Seagate Backup Plus drive, you don't need to reformat the disk before copying files to it -- these drives work on both Windows and Mac, as long as you install the included software.
Hi all, I recently purchased a 2TB Seagate FreeAgent GoFlex Desk external hard drive. Unfortunately, there seems to be a conflict with either my hardware or software. The drive seems to go to sleep after a period on non-use and consequently crashes the Finder and various apps when trying to gain access. I can see the icon for the drive. Even navigate down some recently used directories, but then I'll go too far, get the beach ball and have to force restart the entire machine. The same will happen if I'm using an app trying to access files on the drive.
I can force quit the app and/or Finder, but they will not be available for use until I force quit the entire machine. I've been trying to solve this problem for a couple weeks now without success, so I thought I'd turn to the Mac community here. The drive has been reformatted Mac OS Extended (Journaled). I have used Seagate Diagnostics and the drive passes all tests. I have disabled drive sleep under Energy Saver.
I have tested the drive on a MacBook running the same OS as my iMac (10.6.6) without a problem. I have disabled Time Machine backup to a TimeCapsule to see if that helps. I have disconnected other drives to see if that helps. I have disabled virus scans, media servers and other apps (that I know of) that sometime run in BG. I have tried different USB ports and different wall plugs. I'm beginning to think there is some sort of compatibility issue with my hardware, but it could still be some sort of software that is conflicting. I simply cannot find the pattern.
I spoke with Seagate support and we got as far as the recommendation to test on another machine. The drive seemed to work fine there, so I'll have to continue troubleshooting with them from that point, but I thought someone here might have some ideas as well. Looks as though you've already done some extensive troubleshooting; my first reaction after seeing this: +I have tried different USB ports and different wall plugs.+ was that this may be the cause? I would not recommend any external for daily medium to heavy duty use - I'd only use Firewire (at least FW 400, if possible FW 800). Also, have you tried a different USB cable?
And, FWIW, this caused an alarm to go off: +I have disabled virus scans, media servers and other apps (that I know of) that sometime run in BG.+ What kind of antivirus software do you have installed? Unless you are running Windows, you do not need it and most of it causes more harm than good; you might want to read this. Thanks Barbara for taking the time to help. Here's the drive and it does have it's own power supply: After all my troubleshooting, I really think it's a hardware or software conflict of some kind. I found others that were having similar problems and disabling the hard drive sleep mode under the Energy Saver preferences solved the problem, but not for me.
It's very responsive via my MacBook and has not crashed once (luck?). Also, it took quite some time to lock things up on my iMac after testing on the MacBook. I thought maybe it triggered something, but now it fails sporadically as it did before. I'm gonna try disabling MobileMe synching to see if that helps and will follow up once again with Seagate support. Perhaps I should also try restarting my iMac using only the basic extensions to see how that goes, however, I forgot the shortcut keys. BTW: The Mac version of the Seagate Diagnostics does not provide any way of disabling the HD sleep mode, but the Windows version (apparently) does. Seagate tech support recommended I try reformatting for Windows.
Disable any HD sleep via their diagnostic software. Reformat for Mac. That's quite a process and I kinda doubt it would work. It seems like reformatting the drive for Mac would disable such features. So I did at least find the right model; odd it doesn't say it includes a power supply.
In any case, it's really difficult to help since you're already done all the troubleshooting most people would come up with. +Seagate tech support recommended I try reformatting for Windows. Disable any HD sleep via their diagnostic software.
Reformat for Mac. That's quite a process and I kinda doubt it would work. It seems like reformatting the drive for Mac would disable such features.+ I'd agree with you on that one - but, maybe Seagate knows something we don't. +I'm gonna try disabling MobileMe synching to see if that helps+ You might have a point there - I've seen some posts where syncing seemed to have caused a few 'side effects'.
Have you tried resetting the PRAM and SMC (although I don't necessarily think that'll help, but it won't hurt): And, sometimes a simple restart will fix minor issues. Hi, I'm new to this forum like you, and also have purchased the same unit as you. I do use my iMac for editing and found that this HD as sold out of the box is only sold as a back up. You have to use the special adapter to gain the advertised 10X speed they are stating. I have had this unit shut down and not power up again.
There is no power button and so you have to disconnect power source each time this happens. I am ready to take it back since the unit freezes up, most likely because it is under rated for the job I need. I also have had lock ups with the computer, unplug the unit and the computer unlocks. Strange, but very frustrating experience. If you are going to do any serious editing the unit is not up to speed. Even the RPM's are low, around 5400 or 5800, they don't advertise that fact either.
Your better drives are 7200rpm. I ran into this problem on a different Seagate drive, and found a solution (and also, I think, the cause of the problem).
Try a little program called 'Keep Drive Spinning', available on MacUpdate. It's very simple and in fact is no more than a wrapper to a shell script and launch daemon that accesses the drive regularly. The only trouble with it is that it does keep the drive spinning, rather than letting the drive sleep and then wake up. For my use that was not an issue. The problem with Seagate is that their drive sets its own sleep time, and won't wake up once it has slept, and seems to freeze the Finder. I did find on the Seagate site a while ago a little program that claimed to solve this, but from looking at the elements of the package I was convinced that it did not work.
I did not feel like experimenting, though, but someone else might be more adventurous. I used something called 'Suspicious Package' which lets you look at the contents of a package installer by Quick Look. It seemed to me that what the Seagate program did was to temporarily install its own driver, use that to reset the sleep time, then remove that temporary driver. But I reckoned that the sleep time need to be set to 0 to ensure that Energy Saver controlled sleep but in fact was set to a non-zero figure.
I hadn't even thought about a simple script to access the drive as I was concentrating on how to fix the problem instead of patching it. I've just written my own instead but the Keep Drive Spinning utility is perfect for those that are not comfortable making their own scripts. (One down side to the Keep Drive Spinning utility is that it installs as a user script and not a system script so it will only run when that user is logged in.) Obviously it would be best to fix/control the drive sleep instead of using this hack, but it will have to work until (haha!) Seagate fixes it. Thanks danco.
I have been having precisely the same problem with the GoFlex Desk 2tb USB 3.0 on my MacBook. Almost every time I try to transfer files, the drive hangs and forces me to do a hard restart.
I purchased the drive in August of 2011. I contacted support and they told me to run mac diagnostics, which it passed. The support person didn't understand why this is happening and recommended I return the drive while I can. I will try again tomorrow using a FireWire adapter, but I was hoping there was a real fix for this. What is the point of patching temporarily if there might be problems the next time I connect to a different computer? And having the drive constantly spin seems like harsh treatment for something the drive should do easily. I have 6 other external hard drives and none of them exhibit this type of behavior.
They transfer files by drag and drop with no problems. Yet my Seagate is super problematic and I don't what to tip toe around it.
I am willing to throw in the towel soon, but I really want a solution. At $90 for 2tb and $20 for a FireWire adapter, I hope I can turn to go flex for more drives in the future. Who knows, maybe some day I will buy a new mac and upgrade to a thunderbolt adapter.
Seagate Agent Goflex Software For Mac Download
Otherwise, I am looking at non-upgradable USB 2.0 drives like the WD Elements. I hope someone can speak to this problem and provide some sunshine. Reported using Seagate Diagnostics unsuccessfully, but I wondered if anyone had used the GoFlex for Mac software. Below is Seagate's description. You can see that it specifically says that it includes drivers to disable the built-in sleep timer (which I think is the cause of the problem(. Somewhere in the Seagate discussion forums I think I saw that you don't have to set anything, just installing the relevant drivers is enough.
As I mentioned previously, it is possible to look at the scripts in the installation package, but I found them too complicated to understand. I agree with gogogut that having the drive spin constantly is not a good solution for most people.
I only used that drive for video programs and processing them, so I unmounted and turned the drive off except when I needed it to be active. Update: I just finished my 3rd successful data transfer of the day. For the 2nd transfer, I used the GoFlex Firewire 800 adapter I purchased yesterday to test the theory that the USB 3.0 adapter/power supply was the problem. Transfers are of large folders with large video files.
Transfers are from an OWC external hard drive connected to a Macbook by Firewire 400 to the GoFlex. 1) 182.75GB in 100 mins, so 1.83GB/min with the USB 3.0/2.0 adapter connected to the Macbook, which is connected by Firewire 400 to the OWC hard drive 2) 71.49GB in 60 mins, so 1.195GB/min with Firewire 800 connected from GoFlex to OWC external hard drive (daisy chain). 3) 67.92GB in 35 mins, so 1.94GB/min with the USB 3.0 adapter connected to the Macbook. I am happy that data transfers are now happening without hangs/freezes and forced restarts.
However, I am suprised that the Firewire daisy chain was significantly slower than the USB speeds (which must be USB 2.0 since Mac doesn't support USB 3.0). Shouldn't Firewire be faster? Especially Firewire 800 directly connecting the 2 drives rather than going through the laptop?
Freeagent Goflex Software
Regardless, the major change today was me downloading and installing the GoFlex for Mac software danco posted above. The directions say to install it within the external drive, but the installer only installs on the Mac hard drive. I am giving my drives a break since there are lots of posts out there about the GoFlex not having good air circulation and overheating.
I will continue mass data transfer later and will post back here if something changes. Until then, what's up with those data transfer speeds? Read on some support forum somewhere that someone got Seagate support to exchange their USB 3.0/2.0 adapter for a Firewire adapter. I was going to make that same call today to see if they would exchange it, but if everything continues to work the way it was today, the USB 3.0/2.0 was actually faster. So I will return the Firewire adapter if it looks like I should permanantly stick with the USB 3.0/2.0 adapter.
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